Windermere New Email System Info
Windermere Email Accounts will be migrated on an individual basis.
We will not be migrating whole offices at a time.
We will no longer be publishing a schedule of associates with their migration date. All associates will receive at least 2 notifications prior to migration with notice about their upcoming migration.
Email is consistently cited as the most important tool you use as part of your business. In order to ensure that you have the most current and scalable email, Windermere will be migrating our current webmail email system to an upgraded system offering you the advanced features you need to succeed in today's market.What improvements come with the new system?
The new system is vastly superior to the current Windermere email system. Some of the upgraded features include:
1. Access email anytime, anywhere - from the office, at home or on the road.
2. Email, contacts, calendars and tasks can be automatically synchronized between the web and Outlook. Changes made at one location, are available in all.
3. Increased storage capacity equal to 10GB per account (compared to 50MB with our current vendor).
4. Share your calendar with other associates using the new system.
5. Mobile synching with BlackBerry, Windows Mobile and iPhone* at no extra charge.
What will I need to do, at a minimum?
The majority of the move will be done automatically, but we understand you may have questions about your specific circumstances. We will provide you and your office with complete details prior to your migration including any steps you will need to take and any new settings you will need. Examples include:
· If you use a local email client, such as Outlook, we will provide you with the settings to update in any local email client that you use.
· If you use a mobile device, we will provide you with the settings to update on your device.
· If you have contacts stored in webmail, you must export these contacts before migration and import them after migration.
To access your new e-mail account:
1. Go to https://apps.rackspace.com.
2. Bookmark this page for future reference.
3. Log in with your email address and your temporary password:
4. Change this password as close to 4:00pm by the DAY you receive your notice that your email has been migrated over as possible (before any mail is copied into your new account) to ensure security:
5. In the upper right corner, click Settings.
6. On the Settings window, click Change Password.
7. Passwords MUST contain at least 6 characters and CANNOT contain the following: 3 or more consecutive numerals (e.g., 567, 1234, 98765), the word "password", the name "windermere", or the mailbox user name.
For help with the webmail program, click Help in the upper right corner or download this User Guide (for this link to work, you must be logged into the WORC).
What will happen during your migration?
All mail and folders are being copied over from your old account to your new account. Your Contacts and your Trash folder are not being migrated. You can use your new account during this time; don't be alarmed if you see mail and folders migrating into your account while doing so. Once your migration is complete, your old account will be closed.
IMPORTANT:
· If you have been using POP to access your mail, the contents of your old Inbox will be migrated to a new folder called Inbox.archive. This is to prevent your client or mobile device from downloading duplicates of all the messages in your Inbox.
· If you have only used Webmail or IMAP to access your mail, the contents of your old Inbox will be moved into your new Inbox, and duplicates of mail received since 4:00PM might occur.
You must move any Contacts that are stored in Webmail. Contacts cannot be migrated along with your mail, so it is your responsibility to export them from the old webmail system and import them into the new webmail system.To move your Contacts:
1. Log into your old webmail account at http://webmail.windermere.com.
2. Click Contacts and then click Export All as CSV.
3. Alternative: To export one group at a time, click Groups, select the group, and then click Export Selected as CSV.
4. Save the CSV file to a location that you will remember.
5. Log into your new account at https://apps.rackspace.com.
6. Click Contacts and then click Import/Export.
7. Browse for the CSV file and click Continue.
8. On the next page, you see all of the fields (pieces of information) that exist for each contact: First Name, Last Name, etc. The first column shows the name for that field in the old system. The second column shows the name for that field in the new system.
9. On each line, make sure that the Corresponding Name (second column) is the best possible match for that field and change as necessary.
10. Click OK.
Additional Details and Settings:
Do you use an email client such as Outlook?
There are a few settings you will need to change in the email client on your computer. These settings are the same for your agents. Please feel free to distribute this information around your office as needed. Note: These settings assume that you use Secure Sockets Layer (SSL) to encrypt mail between your client and the server. For non-SSL settings and COMPLETE INTSTRUCTIONS, please log into the WORC and then go to http://www.windermere.com/index.cfm?fuseaction=content.library&parentContentID=107827.
Incoming Mail Server: secure.emailsrvr.com
Outgoing Mail Server: secure.emailsrvr.com
Incoming Server Port Number (if you use POP): 995
Incoming Server Port Number (if you use IMAP): 993
Outgoing Server Port Number (SMTP)*: 465
*If 465 doesn't work, try 587 or 8025.
Do you use a mobile device?
You will also need to update the settings on your mobile device to connect to the new system. Again, these settings are the same ones your agents will need for their mobiles, so please let them know about these new settings. Just remember, the settings won't work until the individual is migrated to the new system.For Windows Mobile and BlackBerry
To synchronize email:
http://www.rackspace.com/apps/support/portal/1560/1629/1753
and select the Sync product for your device.
For iPhone
To synchronize email:
http://www.rackspace.com/apps/support/portal/1560/1629/1753/1269.
Was forwarding set up in your old account?
Forwarding addresses that were set up in your old account will be migrated to your new account. You can add and delete forwarding addresses in your new account by going to Settings > Incoming Email > Forwarding.
SPAM Settings:
Until the end of July, two separate Spam filters will be in place, one on the old email system and one on the new email system. This means that you will want to continue logging into the old system (Quarantine Central) as you always have, to release non-Spam messages. You will also continue (or start) receiving a daily digest of messages trapped in Quarantine Central.
To log into Quarantine Central, go to:
http://central.perimeterprotect.com/ and enter your email address and old email password.
All Spam management in your new email account is handled directly in the webmail client: Go to https://apps.rackspace.com and log in with your email address and new password.
To check the Spam that you have received, click the Spam folder in the left column.
In the upper right, click Settings and then click Spam Settings. There are three tabs: Preferences, Safelist, and Blacklist.
In addition, any addresses that you have whitelisted (safelisted) or blacklisted (blocked) in Quarantine Central on the old email system will have to recreated on the new system. You will have until the end of July to do so, but the sooner the better.
If you have any questions, please contact Windermere Tech Support at choose@windermere.com or call 702.432.4600
Jeff Brick
Windermere Services Nevada
1.
ChristyPosted June 11, 2009 9:18 PM
Christy ;)
